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Global hosted PBX market is expected to reach USD 10.11 Billion by 2025, at a CAGR of 15.14%% from 2018 to 2025. Factors propelling the growth of the market include rising need for enterprise mobility, necessity to upgrade from traditional PBX to cloud-based PBX, growing trend of personalization across the globe, and rising adoption of the cloud and unified communications.

Market Overview: Hosted private branch exchange (PBX) is also known as virtual PBX. It enables organizations to utilize sophisticated phone systems without putting extra cost into the telecom equipment. The call platform is hosted at the location of service provider. The subscribers associate by means of IP to the service provider to have voice services. This is a cloud-based platform that is accessed by using the IP network. For instance, in 2018, net2phone launched hosted PBX unlimited service in Colombia. It enables users to have unlimited domestic calling to landlines and mobile and free advanced VoIP phones. Due to the cloud hosting, the expenses are reduced. The hosted PBX enables companies to add new phone lines via mobiles to quickly handle customers that can be associated with the workplace phone systems.

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Report Description:

  • The base year for the study has been considered 2017, historic year 2015 and 2016 and, the forecast period considered is from 2018 to 2025. The hosted PBX market is analysed on the basis of value (USD Million).
  • The report provides the technological trends and roadmap in order to understand the present and future scenario of the market.
  • The study delivers a comprehensive analysis of global hosted PBX market by component, service types, organization size, vertical, and regions.
  • The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2018 to 2025.
  • Porter’s Five Forces model is used in order to recognize the competitive scenario in the global hosted PBX market. This report incorporates the industry analysis which is focused on providing an extensive view of the hosted PBX market.
  • The study also includes attractiveness analysis of component, service types, organization size, vertical, and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.
  • The report provides company profile of the key players operating in the hosted PBX market and a comparative analysis based on their business overviews, product offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
  • The market estimates have been evaluated by considering the effect of different political, economic, social, technological and legal factors which are based on our extensive secondary research, primary research, and in-house databases.


Global Hosted PBX Market Key Findings: All the segments have been analysed on global, regional and country basis. The study includes the analysis of more than 30 countries for each segment. Segmentation Analysis: The hosted PBX market is segmented on the basis of component, service types, organization size, and vertical.

  • The component segment covers solution and services. The services segment valued at around USD 1.72 Billion in 2017. The increase in the use of telecom and cloud service, need of enterprise mobility, and low capital expenditure are the key factors for the growth of services segment. Also, the increase in demand of hosted PBX and necessity to upgrade from traditional PBX to cloud-based PBX are the elements driving the demand of the market.
  • Service type segment is divided into sub segments such as virtual deployment and setup, network traffic management, virtual assistance and support, configuration and change management, bandwidth management and optimization. Virtual deployment and setup segment is anticipated to grow with the highest CAGR of 16.76% over the forecast period. This segment deploys hosted PBX-based IP telephony via the internet, and the PBX software is hosted and managed by third-party service providers or cloud providers and offers hassle-free deployments with less downtime, capital expenditure, operating expense, and total cost of ownership.
  • Organization size segment includes large, small and medium-sized enterprises. Large enterprises segment is anticipated to grow with the highest CAGR 17.27% over the forecast period. The increase in the demand of hosted PBX and necessity to upgrade from traditional PBX to cloud-based PBX are the key factors to drive the demand of large enterprises segment.
  • The vertical segment includes IT, BFSI, healthcare, manufacturing, retail, government and public sector, education, and others. The IT segment valued around USD 636.34 Million in 2017. The use of cloud PBX for hosted service, increase in use of voice over IP technology, and IP-based telephony solution are major factors for the market growth of IT segment.


Regional Segmentation Analysis:
The market is analysed on the basis of five regions namely North America, Europe, Asia Pacific, South America, and Middle East and Africa. North America region dominated the global hosted PBX market with market size of around USD 1.00 Billion in 2017 where as the Asia Pacific is anticipated to grow with the highest growth rate over the forecast period.

  • The developments in trending technologies, such as cloud, mobility, IoT, and unified communications as well as the increasing demand for reliable connectivity for communication led to the growth of hosted PBX market in North America region.
  • In Asia Pacific, the increasing demand for UC and video conferencing, requirement for reliable connectivity and communication system, and adoption of VoIP solutions and services are creating opportunity for the growth of the market.


Global Hosted PBX Market Competitive Analysis:
Key players in the hosted PBX market are AT&T, BT Group, Cisco Systems, Avaya, Megapath, Centurylink, Polycom, Mitel Networks, Ringcentral, Comcast Business, XO Communications, Ozonetel, Nexge Technologies, Bullseye Telecom, TPX Communications, Telesystem, Oneconnect, Interglobe Communications, 3CS, Star2star Communications, Nextiva, Novolink Communications, and Digium. The Cisco Systems, AT&T, CenturyLink, and Avaya are the leading players of the market. For instance, in 2017, LOGIX Communications launched hosted PBX service. This service enhances the communication and also helps in reducing up-front costs. It also provides flexibility to businesses of all sizes.

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Global Hosted PBX Market, By Component:

  • Solution
  • Services

Global Hosted PBX Market, By Service Types:

  • Virtual Deployment and Setup Network Traffic Management
  • Virtual Assistance and Support
  • Configuration and Change Management
  • Bandwidth Management and Optimization
  • Online Charging Services
  • Emergency Call Routing Services
  • Compliance Management Services
  • Protocol Management Services

Global Hosted PBX Market, By Vertical:

  • Information Technology (IT)
  • BFSI
  • Healthcare
  • Manufacturing
  • Retail
  • Government and Public Sector
  • Education
  • Others

Global Hosted PBX Market, By Regions:

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • Sweden
    • Netherlands
    • U.K.
    • Italy
    • Spain
    • Turkey
    • Switzerland
    • Belgium
    • Rest of Europe
  • Asia-Pacific
    • Japan
    • China
    • India
    • South Korea
    • Australia
    • Singapore
    • Malaysia
    • Thailand
    • Indonesia
    • Philippines
    • Rest of Asia-Pacific
  • South America
    • Brazil
    • Argentina
    • Colombia
    • Rest of South America
  • Middle East and Africa
    • Saudi Arabia
    • UAE
    • Egypt
    • Nigeria
    • South Africa
    • Rest of Middle East and Africa

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