Twitter CEO needs help measuring overall health conversation on its platform. Twitter has struggled to regulate the Russian bots, alt-right agitators and run of the mill trolls that have overrun its platform.
Tech giants are under careful examination to fix their platforms for users and Twitter CEO Jack Dorsey said he isn’t quite sure what will work for Twitter and asked for help in solving its systemic issues.
He said, we have focused most of our efforts on removing content against our terms, instead of building a systemic framework to help encourage more healthy debate, conversations and critical thinking.
Dorsey’s thread is perhaps the most direct and honest the company has been about its vulnerability to abuse, which festered long before Russian bots and election meddling were in the public consciousness.
Twitter now wants to find a way to measure the quality of the conversation, in much the same way Facebook CEO Mark Zuckerberg announced his new focus on making the Facebook experience about “time well spent.”
Twitter is asking for public and academic help. It wants to work with academics and it has this request for proposals from researchers.
In the past, Twitter made it incredibly difficult for researchers to work with their data. It has limit on data and they restrict ability to share data.
Openness to working with the public is a great signal. They have done a really terrible job at it. Twitter’s growing aggression isn’t just about content. The company has also taken aim at particular users who perpetuate abuse.
Milo Yiannopoulos was permanently banned from Twitter for harassing comedian Leslie Jones. Those are just two of countless examples of abuse perpetrated on the site.